NEXTPION - ADS Welcome Message Flows
Complete guide to installing, configuring, and using the ADS Welcome Message Flows plugin.
This guide provides step-by-step instructions for setting up and using the NEXTPION - ADS Welcome Message Flows plugin, which allows you to create dedicated ad welcome flows for each Facebook Page, supporting both Facebook Messenger and Instagram ads.
NEXTPION - ADS Welcome Message Flows
The NEXTPION - ADS Welcome Message Flows plugin enables you to create specialized welcome flows for advertisements on each Facebook Page. This plugin supports both Facebook Messenger and Instagram ads without the need to manually copy JSON code. You can directly publish flows to Facebook and select the partner app during ad setup. Notably, it resolves the issue of ad buttons not responding simultaneously on both platforms, ensuring automated replies are triggered correctly for both Messenger and Instagram ads.
Installation Process
After purchasing the plugin from the NEXTPION marketplace, you can install it using the NEXTPION Plugin Manager.
Access Plugin Manager
Open your NEXTPION Plugin Manager from the main dashboard.
Install the Plugin
Locate the NEXTPION - ADS Welcome Message Flows plugin in your purchased plugins list and click the "Install" button. You'll be prompted to enter the plugin's license key, so ensure you have it ready before proceeding.
Enable the Plugin
Once installation is complete, click the "Enable" button next to the plugin's name. You'll be redirected to the Add-on Manager within Chatpion. Locate the NEXTPION - ADS Welcome Message Flows plugin and enable it to activate its functionality.
Administrator Configuration
The NEXTPION - ADS Welcome Message Flows plugin offers configuration options to customize its behavior.
Accessing Plugin Settings
To configure the plugin, click the settings icon on the plugin card in the NEXTPION Plugin Manager.
ADS Flows Settings
In the settings page, you'll find two main sections:
- ADS Flows Settings: Here, you can enable "Module Access" (default is disabled). When enabled, only specific packages can use this feature. When disabled, anyone can access it. Additionally, you can set the number of flows allowed per package.
Configuring Module Access in Packages
When Module Access is enabled, you can control which packages have access to the ADS Welcome Message Flows feature and set usage limits for each package. Here's how to configure it:
Enable Module Access
After enabling Module Access in the plugin settings, you'll see the module access option become available in the Package Manager.
Configure Package Settings
Navigate to the Package Manager and click "New Package" or edit an existing package.
Set Module Access and Limits
In the package settings, locate the "Modules" section. Find "ADS - Welcome Message Flows" in the list and:
- Enable the module for this package
- Set the "Usage limit" to control how many flows users with this package can create (set to 0 for unlimited)
If Module Access is disabled in the plugin settings, these package configurations will have no effect, and all users will have unlimited access to the feature.
- Plugin Status: This section displays the current status of plugin components, including Page Status and Function Status. It's recommended to check this after updating Chatpion. If any errors are shown, click the "Repair" button to resolve them automatically.
Regularly check the Plugin Status section after Chatpion updates to ensure all components are functioning correctly. If issues persist after repair, contact support for assistance.
User Guide
This section explains how to set up and use the NEXTPION - ADS Welcome Message Flows plugin from the user side.
Accessing ADS Welcome Message Flows
To access the ADS Welcome Message Flows settings:
Navigate to Bot Manager
Access the "Bot Manager" menu from your Chatpion dashboard.
Access ADS Welcome Message Flows
In the Bot Manager, Under the tools section, click on "ADS Welcome Message Flows" to enter the settings page.
Configuring ADS Welcome Message Flows
The settings page is divided into two columns:
-
Facebook Pages: The left column displays all Facebook Pages associated with your account. If an Instagram page is linked to a Facebook Page, it will be shown here as well.
-
Welcome Message Flows: The right column lists all existing flows. Click the "Create new flow" button to open a popup for creating a new flow.
Creating a New Flow
When you click "Create new flow", a popup will appear with the following fields to fill out:
-
Flow Name: Enter the name of this flow. This name will be reflected in the Facebook ad flow display.
-
Eligible Platforms: Select the platforms this flow applies to. Options include Messenger and Instagram. If the current Facebook Page is not linked to an Instagram account, the Instagram option will not be shown.
-
Message Type: Choose between "Text" and "Card" message templates.
-
Add Buttons (Optional): You can add up to 3 buttons. For each button, specify:
- Button Name: The text displayed on the button.
- Button Type: Choose between "Postback" and "Web URL".
- If "Web URL" is selected, provide a valid URL.
- If "Postback" is selected, choose an existing postback from the options under "Messenger Postback" or "Instagram Postback", depending on the eligible platforms selected.
With this plugin, a single Postback ID can compatibly respond to automated replies on both Facebook Messenger and Instagram. Whether a user triggers the CTA through Messenger or Instagram, the system will respond with the appropriate postback flow for that platform.
Advantages Over Old JSON Code Method
In previous versions, users had to manually handle JSON code to set up ad flows. This method had significant drawbacks:
-
Platform Limitation: You could only set a Postback ID for one platform. For instance, if the Postback ID was set for Facebook Messenger, an ad appearing on Instagram would fail to trigger an automated reply when a user sent a message via Instagram's CTA.
-
Manual Effort: Creating and managing flows required manually editing and copying JSON code, which was error-prone and time-consuming.
With the NEXTPION - ADS Welcome Message Flows plugin, these issues are resolved:
-
Cross-Platform Compatibility: A single flow can handle responses for both Messenger and Instagram, ensuring seamless interaction regardless of the platform.
-
User-Friendly Interface: The plugin provides a graphical interface to create and manage flows without dealing with raw JSON code, reducing errors and saving time.
-
Direct Publishing: Flows can be published directly to Facebook, eliminating the need for manual code transfers.
This plugin streamlines the process of setting up welcome message flows for ads, making it easier to manage cross-platform interactions and enhancing user engagement.
Using Flows in Facebook Ads
After creating your welcome message flow, you can use it in your Facebook ads. Here's how to set it up:
Choose Message Template
When creating your Facebook ad, in the Message Template section, select "Partner app" as your template type.
Select Partner App
Click "Select flow" to open the partner app selection dialog. You'll see a list of available partner apps.
Choose Your Flow
After selecting the partner app, you'll see a list of your available flows. Choose the flow you want to use for this ad.
Once you select a flow, it will be marked as "Used in Ad: Yes" in your ADS Welcome Message Flows list. Remember that you cannot edit or delete flows that are actively used in ads.
Managing Existing Flows
In the Welcome Message Flows list, you'll notice a "Used in Ad" field. When a flow is currently in use by an active ad, this field will display "Yes". During this time, the flow cannot be edited or deleted to prevent disruptions to active campaigns.
Ensure you plan your flows carefully. If a flow is linked to an active ad, you won't be able to modify or delete it until the ad campaign is paused or completed.
Troubleshooting
The plugin includes a built-in diagnostics system to help identify and resolve issues.
Plugin Status Check
In the settings page under "Plugin Status", you can view the current status of all plugin components. This is particularly useful after updating Chatpion. If any components show an "Error" status, click the "Repair Plugin" button to attempt an automatic fix.
It's good practice to check the Plugin Status after each Chatpion update to ensure compatibility. If persistent errors occur after repair, contact NEXTPION support for further assistance.
Common Issues and Solutions
When to Contact Support
If issues persist after using the repair function, it may indicate a need for a plugin update to support your current Chatpion version. In such cases, you'll need to wait for NEXTPION to release an update.
If the repair function doesn't resolve your issue and you need immediate assistance, contact NEXTPION support with your license information and a detailed description of the problem.
Best Practices
To ensure optimal performance of the NEXTPION - ADS Welcome Message Flows plugin:
-
Plan Flows in Advance: Create flows before launching ad campaigns to avoid the need for edits during active campaigns.
-
Regular Status Checks: After any Chatpion update, check the Plugin Status section to ensure all components are functioning correctly.
-
Platform Compatibility: Always double-check that the eligible platforms for a flow match your ad's target platforms to ensure seamless responses.
-
Update Management: Keep both Chatpion and your plugins updated to the latest versions for compatibility and access to new features.
-
Flow Naming: Use descriptive names for flows to easily identify their purpose or associated campaign when reviewing the list.
By following this guide, you should now have a fully functional NEXTPION - ADS Welcome Message Flows plugin. If you have any questions or need further assistance, please don't hesitate to contact our support team.