NEXTPION - Meta Business Suite Message Handler
Fixes Meta Business Suite message handling in ChatPion to ensure proper Live Chat display and prevent bot messages from being misclassified.
This guide provides step-by-step instructions for setting up and using the NEXTPION - Meta Business Suite Message Handler plugin, which fixes message handling issues in ChatPion to ensure proper Live Chat display.
NEXTPION - Meta Business Suite Message Handler
The NEXTPION - Meta Business Suite Message Handler plugin fixes critical message handling issues in ChatPion v9.2.3+ that caused bot messages to be misclassified as Meta Business Suite messages. This plugin ensures correct message classification and proper display of template messages on Instagram.
Key Features
✅ Correct Message Classification
Bot messages are properly saved and not misclassified as Meta Business Suite messages.
✅ Template Message Display
Button-based template messages on Instagram now display correctly in Live Chat.
✅ No Match Reply Integration
Resolves conflicts with NEXTPION - No Match Reply Enhancers' "Pause After Business Suite Reply" feature.
✅ Custom Agent Names
Display custom agent names for Meta Business Suite messages in Live Chat.
Installation Process
After purchasing the plugin from the NEXTPION marketplace, you can install it using the NEXTPION Plugin Manager.
Access Plugin Manager
Open your NEXTPION Plugin Manager from the main dashboard.
Install the Plugin
Locate the NEXTPION - Meta Business Suite Message Handler plugin in your purchased plugins list and click the "Install" button. You'll be prompted to enter the plugin's license key.
Enable the Plugin
Once installation is complete, click the "Enable" button next to the plugin's name. You'll be redirected to the Add-on Manager within ChatPion. Locate the NEXTPION - Meta Business Suite Message Handler plugin and enable it.
Administrator Configuration
Accessing Plugin Settings
To configure the plugin, click the settings icon on the plugin card in the NEXTPION Plugin Manager.
Agent Name Settings
Configure the display name for Meta Business Suite messages in Live Chat:
- Agent Name: Set a custom display name (default: "Meta Business Suite")
- This name appears in Live Chat when messages are received from Meta Business Suite
Live Chat Display:
After configuring the Agent Name, messages from Meta Business Suite will display with your custom agent name in the Live Chat interface:
Plugin Status
The Plugin Status section displays the current status of plugin components. Check this after updates to ensure everything is working correctly.
If you encounter any issues after a ChatPion update, use the "Repair" button in the Plugin Status section to restore functionality.
What This Plugin Fixes
Problem: Instagram Template Messages Not Displaying
Before: Button-based template messages on Instagram failed to render correctly in Live Chat.
After: All template messages display properly with interactive elements.
Problem: Bot Messages Misclassified as Business Suite Messages
Before: ChatPion v9.2.3+ saved all Instagram bot messages as Meta Business Suite messages via webhook responses, causing incorrect classification.
After: Bot messages are correctly classified and saved with proper metadata.
Problem: No Match Reply Conflicts
Before: Using NEXTPION - No Match Reply Enhancers with "Pause After Business Suite Reply" mode caused issues:
- AI-powered no-match replies triggered the pause mechanism
- After the first AI response, all subsequent no-match replies were paused
- This happened because all bot messages were classified as Business Suite messages
After: Only actual Meta Business Suite messages trigger the pause. AI responses and bot messages work seamlessly without false pauses.
This plugin ensures that NEXTPION - No Match Reply Enhancers works correctly with AI-powered responses on Instagram.